1. First make sure your computer meets the minimum system requirements above.
2. Try updating and/or re-installing Apple QuickTime and Adobe Reader software. QuickTime version 7.0.4 has been known to cause issues. QuickTime 7.1 has been tested extensively and is known to work.
3. Try updating and/or re-installing your Web browser software. Firefox has been tested for both Macintosh and Windows and is known to work.
4. Windows systems should have the latest version of Microsoft╒s ActiveX plug-in.
5. Make sure that JavaScript is enabled in your browser.